Conflict Resolution & Management

Like most employers, you probably have been confronted with difficult conflict situations:

  • A staff member will not cooperate with others, and seems to thrive on stirring up office conflict;
  • A manager’s abrasive personality has made it difficult for her to gain cooperation from the rest of the staff and her “my way or the highway” approach has caused you to lose some good employees;
  • A staff member refuses to comply with your policies and established procedures, and her behind-the-scenes attempts to undermine your authority is creating staff conflict;
  • Your best employee has ended her relationship with a co employee, and the entire office is consumed with the “drama.”

This list goes on…

Every unresolved conflict is a drain on your time and energy, and reduces productivity.  Some conflicts, particularly when not promptly addressed, can even result in legal liability.

No two conflict situations are the same.  Each employee is motivated in different ways and responds differently to conflict resolution techniques.  Through analysis of your unique office culture and the general and specific conflict situations, we develop strategies to resolve both immediate and long-term conflict situations.

We use a unique multi-step approach to resolve specific conflict situations, to work with your staff to develop techniques to avoid or minimize future conflicts.

  • We conduct interviews to understand the office dynamics and the specific issues causing conflict;
  • We review applicable policies and procedures, and analyze the office culture;
  • We use the Professional Dynametric Program (PDP) to develop an overall approach to resolve conflict issues;
  • Leigh and Steve use the results of the PDP ProScans and outcome of discussions and interviews to facilitate the creation of Team Agreements, and to develop effective ways of communication;
  • Judy applies her 30+ years of experience in the field of employment law to guide employers through situations that may involve “legal landmines.”



What People are Saying

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  • Every Doctor should attend the "Mastering the Hiring Process" seminar. It is an ABSOLUTE MUST!! Educate yourself on how to build an all star team!! Samantha Glucksman, Henry Schein Dental
  • The interactive Hiring Seminar improved both my interviewing skills and ability to identify red flags on a resume. Dr. Jared Bruggeman, Smokyhill Dental
  • Whether you have years of experience or you are just getting your feet wet, I would encourage anyone who has a role in the hiring process to attend "Mastering the Hiring Process." Elaine Olsen, Colorado Wellness Dentistry
  • Leigh's expertise combined with Judy's extensive background in employment law provided helpful guidance to make my weaknesses become strengths. Dr. Jared Bruggeman, Smokyhill Dental
  • Judy presented detailed legal information that was easy to follow and kept the audience engaged. Leigh enhanced the presentation with value based practice management techniques. Areta Reimer, MHS, Consultant
  • The hiring seminar is a great resource for Colorado dentists and dental office managers. The seminar covers the basic, and not-so-basic, skills you need to find the perfect fit for your dental team. Pam Brockhaus, Associate Executive Director, Colorado Dental Association
  • The hiring seminar was one of the best I've attended. The interactive exercises allowed participants to put to use the information covered in a fun and entertaining way. Areta Reimer, MHS, Certified Dentrix Trainer
  • Judy did a wonderful job and was so informative on the ins and outs of the process. As always, Leigh was an amazing seminar leader.
    Allison Garcia - Practice Director
    Steele Dentistry of Stapleton
  • I thoroughly enjoyed the hiring seminar. I gained some useful information and insights. Leigh and Judy were excellent presenters and they were able to convey their messages in a very "user friendly" and entertaining manner. Lori Peiffer, MEDDirect Recruiting and Staffing
  • It was a great workshop... I learned how important it is to understand personality types and how to interview effectively - I really appreciated the time and effort you guys put int o this lecture Megan Schaak, Colorado Surgical Arts
  • Leigh and Judy have put together a program that is highly informative, yet fun and engaging with an opportunity to practice your new skills. The seminar is not to be missed! Elaine Olsen, Colorado Wellness Dentistry
  • I really appreciated the time and effort you guys put into this lecture and I look forward to attending more in the future! Thanks! Megan Schaak, Colorado Surgical Arts
  • Those who attend seminar will walk away with the knowledge and tools necessary to hire the RIGHT way - from the beginning stages of recruitment through the entire interview process. You will learn about personality traits as well as legal considerations that may have never crossed your mind. Samantha Glucksman, Henry Schein Dental