MASTERING WORKPLACE CONFLICT:

Keeping Your Practice a Battle-Free Zone

3275241472_5a06d59a05_b The way leaders handle conflict can make the difference between having a successful, thriving practice, or practicing in a stressful combat zone with high turnover and low morale.  How do you, as a practice owner or manager, handle the inevitable office conflicts?  In a recent study, 70% of employees believe that effective conflict management is a “critically important leadership skill.”  In another study, when employees were asked to rate their bosses, 41% believed that their bosses did not handle workplace conflict effectively.

This workshop will explore both the subjective and the objective elements of effectively managing all aspects of workplace conflict:

  •  On the subjective (“soft”) side, we will identify the personality types of both you and each of your team members that, in turn, shape the character of your practice. We will give you the management tools you need for conveying your practice’s unique set of traits, beliefs, culture, and  expectations, and we will explore the conflict resolution techniques that work best with your practice and with each employee type.
  •  On the objective (“legal”) side, we will identify the legal landmines to avoid when dealing with workplace conflict.  Failure to promptly identify and resolve the situations giving rise to conflict between coworkers can jeopardize a practice and even lead to legal action.  We will identify management responses that can be considered unlawful discrimination and harassment, and we will explore ways to minimize liability for actions taken by you and by your management team.

This Workshop is intended for business owners, employers, administrators, and management staff involved in the evaluation, discipline, and termination processes in their dental practice.

 Course Design:

This Workshop can be presented as a 3-hour or full-day workshop experience.  As with all Master Series Seminar presentations, this workshop is interactive and entertaining, and uses real-life case studies to help attendees learn the skills they need to be more effective in dealing with inevitable workplace conflict.  Leigh and Judy will use a variety of formats to present the course content, and will incorporate live demonstrations, small group exercises, and lecture formats to provide a high-energy learning experience.

There are Two Workshops available: A 3-hour course of a full-day workshop.

 

What People are Saying

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  • Every Doctor should attend the "Mastering the Hiring Process" seminar. It is an ABSOLUTE MUST!! Educate yourself on how to build an all star team!! Samantha Glucksman, Henry Schein Dental
  • The interactive Hiring Seminar improved both my interviewing skills and ability to identify red flags on a resume. Dr. Jared Bruggeman, Smokyhill Dental
  • Whether you have years of experience or you are just getting your feet wet, I would encourage anyone who has a role in the hiring process to attend "Mastering the Hiring Process." Elaine Olsen, Colorado Wellness Dentistry
  • Leigh's expertise combined with Judy's extensive background in employment law provided helpful guidance to make my weaknesses become strengths. Dr. Jared Bruggeman, Smokyhill Dental
  • Judy presented detailed legal information that was easy to follow and kept the audience engaged. Leigh enhanced the presentation with value based practice management techniques. Areta Reimer, MHS, Consultant
  • The hiring seminar is a great resource for Colorado dentists and dental office managers. The seminar covers the basic, and not-so-basic, skills you need to find the perfect fit for your dental team. Pam Brockhaus, Associate Executive Director, Colorado Dental Association
  • The hiring seminar was one of the best I've attended. The interactive exercises allowed participants to put to use the information covered in a fun and entertaining way. Areta Reimer, MHS, Certified Dentrix Trainer
  • Judy did a wonderful job and was so informative on the ins and outs of the process. As always, Leigh was an amazing seminar leader.
     Allison Garcia - Practice Director
    Steele Dentistry of Stapleton
  • I thoroughly enjoyed the hiring seminar. I gained some useful information and insights. Leigh and Judy were excellent presenters and they were able to convey their messages in a very "user friendly" and entertaining manner. Lori Peiffer, MEDDirect Recruiting and Staffing
  • It was a great workshop... I learned how important it is to understand personality types and how to interview effectively - I really appreciated the time and effort you guys put int o this lecture Megan Schaak, Colorado Surgical Arts
  • Leigh and Judy have put together a program that is highly informative, yet fun and engaging with an opportunity to practice your new skills. The seminar is not to be missed! Elaine Olsen, Colorado Wellness Dentistry
  • I really appreciated the time and effort you guys put into this lecture and I look forward to attending more in the future! Thanks! Megan Schaak, Colorado Surgical Arts
  • Those who attend seminar will walk away with the knowledge and tools necessary to hire the RIGHT way - from the beginning stages of recruitment through the entire interview process. You will learn about personality traits as well as legal considerations that may have never crossed your mind. Samantha Glucksman, Henry Schein Dental

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